Fat Prophet’s investment reports is a subscription based service. A subscription fee is payable at the time you subscribe to the service, the cost of which will depend on the length of the subscription and the services to be provided. The standard cost of a one year subscription to a single report is $848.50 (inclusive of GST). The level of subscription may change from time to time as a result of promotional offers.
A fee may be charged for attending investment seminars provided by Fat Prophets. The level of fee will depend on the nature of the seminar and will be published on our website (www.fatprophets.com.au).
In the case of certain products such as managed funds, Fat Prophets may receive an upfront commission and/or an ongoing (or trailing) commission from the product provider, based on your investment. The commissions can vary from product to product and we will seek your written authorization to receive such payments prior to you entering into such product.
Our employees may in turn be remunerated on a commission basis for the services provided to you. Their remuneration is included in the commissions, fees and charges discussed above. Where your business has been referred to Fat Prophets or your trade instructions require the use of a third party, Fat Prophets may be required to share a percentage of the commission, fees or other charges with other parties. Payments to directors, employees, representatives, authorised representatives, referral agents and third parties will only be paid if they are authorised by you.
Payments to directors, employees, representatives, authorised representatives, referral agents and third parties will only be paid if they are authorised by you.
How you can instruct us and your obligations?
If you have opened an account with Fat Prophets or a Super Prophets account you will be able to contact us by email or facsimile to provide instructions relating to your account.
You must review any resulting changes made to your account via the on-line portal and report any discrepancies to us.
If you have a complaint, how it will be dealt with?
We are committed to providing our clients with the highest standard of financial service. However if you are unhappy with our financial service and wish to make a complaint, Fat Prophets has a formalised client complaint resolution procedure. All complaints are reviewed and investigated by the Chief Operating Officer and we advise you of the outcome by phone or in writing. The Chief Operating Officer can be contacted on 02 9252 7171 or by email to firstname.lastname@example.org. If you make a complaint, our first response will be to contact you to discuss the complaint and to register a formal record of such complaint. We will try to resolve your complaint quickly and fairly.
If, despite our best efforts, you believe your complaint has not been satisfactorily dealt with or you are not satisfied with our response after 45 days, you may lodge a dispute with The Financial Ombudsman Service (FOS).
Fat Prophets has agreed not to contest a final resolution from FOS.
You can contact FOS by writing to:
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Toll Free: 1300 780 808
Facsimile: (03) 9613 6399
You may also wish to contact ASIC to discuss your complaint and/ or your concerns. You can contact ASIC on its free call Infoline 1300 300 630.
Professional Indemnity Insurance
In accordance with Regulatory Guide RG126 and Section 912B of the Corporations Act 2001, Fat Prophets has Professional Indemnity Insurance in place which covers the work done for it by its representatives and employees.
For what purpose do we use your contact data?
If you would like a copy of the information we hold, please contact us.